I checked the stickys here and seen that no kne had shared the info so I thought I would make a quick video and write the steps out in here. Is that helpful, you maybe able to google and see others have had the same issue. The Aura wotked as it should and allowed control of the fans and mainboard leds. Once I performed the steps to fix the issue, which I found else where online after a google search. So jot only would it not see my asus mainboard it didnt see that something was plugged into the rgb header.
The mainboard rgb was the x370-f gaming and the case (cooler master - masterbox pro rgb)had three led fans attached to a 3 in 1 rgb connector to the motherboard rgb header. The issue first showed up the very first time I installed the Aura software. only occur when using keyboard / mouse AURA sync devices only. Usually, the "Unable to obtain the AURA-enabled device information". I have a question through, to know what are your system specs, and which devices are AURA sync. Thanks for sharing the solution to the community.
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